Prior Authorizations

MediGold requires prior authorization on select services through our utilization management team. Please review the MediGold Prior Authorization List for codes requiring prior authorization.


  1. Download a Prior Authorization Request Form from our website at
  2. Complete the form with the required information and any additional documentation to support the request.
  3. Fax completed form to MediGold at 614-234-8672.
  4. MediGold will review the request by following our Prior Authorization Decision-Making Process.
  5. You will receive a decision as expeditiously as the member's health condition requires.
  • Standard Request: Goal is three to five business days. Our average is 3.2 business days.
  • Expedited Request: A decision will be rendered within 72 hours of receipt.

Prior Authorization Decision-Making Process

Utilization review nurses determine medical necessity following the hierarchy of these guidelines:



Oncology Prior Authorization Presentation

Oncology Prior Authorization Webinar






Oncology Required Documentation

Always required:

  • Treatment requested (CPT/HCPCS code).
  • Diagnosis or clinical indication.
  • Clinical documentation to support medical need:
    • Eastern Cooperative Oncology Group Score (ECOG) or Karnofsky Performance Status (KPS).
    • Genetic findings or tumor markers.
    • Most recent lab results (bilirubin, PSA, CBC, CEA, AFP levels).
    • Prior imaging studies (CT, MRI/PET).
    • Office notes.

Additional medical oncology requirements:

  • Cycle start date, length and the number of cycles requested.
  • Medication doses per treatment.
  • Cancer stage/performance status.
  • Prior surgical intervention.

Additional therapeutic radiation therapy:

  • Type of radiation therapy.
  • Cancer staging.
  • Prior radiation treatment.
  • The number of fractions requested.
  • Dose per fraction.

Our vendor agreement with HealthHelp ended on 5-27-18. Below are frequently asked questions we have received 

  1. What if a provider submitted a PA to HealthHelp on 5-27?
    At the end of day on 5-27, HealthHelp will hand off all open submissions to MediGold.
  2. What if a provider submits a request to HealthHelp on 5-28 and beyond?
    The portal will be shut down and inaccessible.
    If a provider submits a fax request, HealthHelp will respond with provider directions.
  3. Will MediGold still retro authorize oncology services within 72 hours of date of service?
    •     Retro authorization submissions will continue through 5-27.
    As of 5-28, no retro authorization submissions will be accepted.

If you have additional questions, please see the MediGold Oncology Prior Authorization Webinar or call us 8 a.m. 4 p.m., Monday Friday, at 614-546-3120 or 1-800-240-3870 (TTY 711).

Updated 06/2018